Online Reputation Management
Turn Ratings and Reviews into Revenue
Build your online reputation, convert online searches into location visits, and customers into raving fans—in half the time as your current solution.
Benefits of InMoment’s Reputation Management Software
We help you monitor and improve your online presence by tracking reviews and ratings. Our reputation management solution lets you respond quickly to customer concerns, maintain a positive brand image, and make data-driven decisions to enhance customer satisfaction and loyalty.
Increase brand reputation with more positive reviews and higher ratings.
Close the loop in-channel with your customers across the web.
Improve location performance and drive more foot traffic.
Outperform the competition with insights from their performance.
Dominate local search results with accurate and optimized business listings.
GET MORE REVIEWS WITH AUTOMATED WORKFLOWS
Make Online Reputation Your Acquisition Strategy
Monitor reviews and ratings across 100+ sources, and never miss a new review with immediate alerts. Get more high-quality, positive reviews and increase your ratings with automated review requests via hundreds of direct integrations with platforms like Salesforce and HubSpot. Amplify happy voices on the web pages where customers convert to foster trust and increase sales.
See It in Action
LEVERAGE AI TO CLOSE THE LOOP
Engage With Customers 7x Faster to Improve Retention
Show your customers you care about their experiences by proactively responding to their reviews in the same channel they’re delivered. Generative AI technology analyzes review sentiment, understands nuances, and provides meaningful responses that make your customers feel heard and validated and want to return.
Try It OutIncrease Location Performance
Drive More Revenue With a Single Score
InMoment’s Performance Score is a data-driven metric that shows a combined result of your most impactful reputation KPIs–average rating, review volume, listings in sync, and more. We calculate and assign this score to each of your locations and rank them by best performance so that you can quickly identify those that need improvements and amplify strategies to increase revenue.
Get Your Local Reputation KPIs Report
TRACK AND COMPARE COMPETITOR INSIGHTS
Outperform the Competition
Benchmark your reputation metrics against competitors to supercharge your performance. Combine their reviews with your experience data to understand how your brand compares and build strategies to capitalize on your strengths for the long term. See how you stack up in local search and gain insights to dominate search visibility in crowded markets.
Learn MoreMAXIMIZE ORGANIC PIPELINE AND SALES
Measure and Improve Conversions From Your Google Listings
Extract ROI-focused insights from Google Maps listings, including impressions, website, call, and navigation clicks, and show the impact of your reputation management and customer experience initiatives. Use this intelligence to continuously increase brand awareness, organic pipeline, and sales, and drive store visits by effectively managing listings.Â
Learn More
Reporting for All Company Sizes
Simplify Complex Data and Distribute Across Stakeholders
Easily build, schedule, and customize reports based on stakeholders’ interests and empower data-driven decision-making across your entire organization. Take smarter actions for continuous improvement with presentable, slide-based reports that visualize key insights from your online presence and brand performance.
Take a Sneak PeakREPUTATION MANAGEMENT SERVICES
Watch Your Customer Base Grow and Loyalty Strengthen
Let us handle your reviews while you focus on what matters the most – your customers. InMoment’s team of reputation management experts will deliver prompt and consistent review responses and make your customers feel heard and validated. We’ll also continuously launch review solicitation campaigns to help you boost your online reputation and sales.
Discover Our Managed Services
COMPLETE THE CUSTOMER PUZZLE
Combine Reviews With Omnichannel FeedbackÂ
Embed online reviews alongside your experience data to gain the full spectrum of the customer’s voice. Other reputation management solutions, limit you to reviews and short-form feedback signals. With InMoment, you can combine experience data in every format, at every stage of the customer journey, and extract richer insights that drive smarter actions for the most impactful business outcomes.
Experience The DifferenceA Leader in Reputation Management
InMoment is proud to be a leader in enterprise reputation management and prominently featured in the “Leaders” quadrant for Experience Management Software.
Common Reputation Management FAQs
What is a reputation management software?
Reputation management software is a tool that helps businesses monitor, manage, and improve their online reputation by collecting customer reviews, ratings, and other feedback from various platforms and review sites. It provides insights into how the brand is perceived and typically includes features such as review monitoring, asking and responding to reviews, sentiment analysis, alerts, listings management, and competitor intel. These features allow businesses to maintain a positive reputation and address customer concerns quickly.
How can reputation management software help my business?
Reputation management software can directly impact your business’s ROI by increasing customer trust and boosting your brand’s online visibility. By promptly addressing negative feedback and engaging with positive reviews, you foster stronger customer relationships, which leads to higher retention rates and increased lifetime value. Positive reviews and improved ratings can attract new customers, lowering customer acquisition costs. The insights gained from customer sentiment analysis help refine your offerings, reducing churn, and improving product-market fit. All these factors contribute to increased sales, greater customer loyalty, and a measurable improvement in ROI.
How much does reputation management software cost?
The cost of a reputation management tool typically varies based on features and scale, ranging from low-cost options to thousands of dollars per month. InMoment makes it simple for customers by offering location-based pricing and access to a comprehensive suite of reputation management tools, ensuring businesses of all sizes can benefit. Investing in reputation management can yield significant returns through improved brand credibility, customer loyalty, and ultimately, revenue growth.
How long does it take to implement reputation management software?Â
Most InMoment customers can start using our reputation management software within days of becoming a customer. Companies with more advanced needs may require additional time for customization, employee training, and data migration. However, our tool is designed for quick onboarding, offering a user-friendly interface to streamline the process and get you started within days.
Can reputation management software intercept bad reviews?
Intercepting or manipulating bad reviews, often known as review gating, is against the policies of many platforms like Google and can result in penalties or account suspension. Instead of filtering out negative feedback, our software empowers you to address bad reviews promptly and transparently. By responding quickly, you demonstrate to potential customers that your business is attentive and committed to resolving issues, which fosters trust. Attempting to hide or gate bad reviews makes all your reviews appear inauthentic, raising doubts about your brand’s credibility. Our software helps you identify recurring customer experience issues, offering actionable insights to improve your service, and reducing the likelihood of negative reviews in the future.