text analytics

Smarter Decisions With Smart Text Analytics

With so much omnichannel data coming in, how can you easily understand the trends, themes, and critical issues in your data? InMoment’s text analytics is powered by our Lexalytics acquisition, and combines 17+ years of expertise in artificial intelligence, machine learning, and natural language processing to surface those crucial insights from structured and unstructured text, so people at every level of the organization are confident in their next decision.

>100 Machine Learning Models

Billions of Training Terms

Millions of Dictionary Terms

Deeply Customizable

Easily Integrated With Incoming and Outgoing Data Streams

Transparency–No “Black Box”

Since switching from a rules-based model to InMoment, we’ve seen a significant uptick in tagging accuracy.”

– Tyler Saxey, Director of Customer Experience, Footlocker

Omnichannel Listening

Connect All Your Feedback Across Channels

When feedback is analyzed in silos, you miss critical context that can make or break your business. Connect data from surveys, social reviews, and call scripts all the way to legislation, regulation, and market reports.

Natural Language Understanding

Understand the Meaning in Your Text

Our award-winning NLP engine transforms your incoming text data into meaningful features so you understand who’s talking, what they’re talking about, and how they feel about those topics.

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Find and Focus on What You Care About

Categorization uses a blend of machine learning and queries to sort through incoming responses and places each into meaningful buckets to surface insights and take appropriate actions.

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Emotion, Effort, and Intent

Go Beyond Sentiment

Determine the expressed intent, perceived effort, and voiced emotion hidden in feedback so you can take action to decrease churn, ease friction points in customer journeys’, and close the feedback loop.

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Named Entity Extraction

Improve Your Understanding of the Business Landscape

Discover entities and relationships you didn’t know about as our machine learning identifies people, places, dates, companies, products, jobs, titles, currency, @handles, #hashtags, and more. For even more specific insights, add your own custom entity lists.

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Data Security

Keep Data Safe at Your Place, or Ours

Keep your data safe but don’t compromise your insights. We’ve made it simple to deploy our text analytics across any combination of on-premise, private, hybrid, and public-cloud infrastructure.

Private Cloud
The Right Tool

Quantitative + Qualitative for Superior Insights

We use the best method for the job, whether that’s machine learning such as neural networks and deep learning, or linear regression for key driver analysis and fraud detection. All are focused on surfacing crucial insights from your masses of data.

See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

Estimated ROI (payback period in months)

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