Making Every Experience Better
As a customer experience software company we help businesses, living in a noisy, complicated world, make sense of customer wants and needs to succeed by making every experience better. We commit to using an integrated CX approach to:
Trailblazing a Way to Smarter Actions
Trailblazing instead of conforming. We don’t just explore beyond the conventional boundaries; we redefine the very concept.
How? Our integrated CX approach collects and connects diverse data sources, from surveys and social reviews to conversational chat logs and call transcripts. As a pacesetter in AI and predictive analytics, we empower businesses to activate and understand every byte of structured and unstructured data for richer insights, breaking down data and team silos for smarter actions. Embark on a journey with us, where trailblazing isn’t merely a concept, but a catalyst for crafting exceptional experiences.
Launched new Modern Open Architecture, XI Platform, to go beyond surveys and integrate experience signals
Research & Expert Services
Acquires leading CX company bringing extensive market research and strategic CX services prowess in-house
Acquires leading digital feedback provider for additional user experience signals
AI & NLP Engine
Acquires leader in AI and ML for unstructured data analytics on new data types and formats
Strategic acquisition of Ratings and Reviews leader to extend leadership beyond surveys into social
Company releases new Contact Center solution to collect conversation data from agents and customers
Company launches integrated CX category combining all customer signals for multi-channel insights that align teams to drive impactful actions
of the world’s leading brands
the time as competitors to ROI
G2 Crowd User Reviews
AI Breakthrough Award
Three simple principles guide what we do and how we do it. It doesn’t matter which department, office, or country we’re in—we play by these same rules.
We believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that allows us to make a positive impact.
We are fearless. We speak up for what we believe in and challenge the status quo. We are adventurous and innovative in our constant pursuit of excellence.
We are invested in the success of our peers and clients. We go above and beyond and are committed to being positive and selfless in our pursuit to make an impact.
Expanding the Scope of What’s Possible
As a customer experience company our technology and services expand the scope of what’s possible for our customers—we stand up for their needs and we share the same vision as our partners in trailblazing by breaking the mold, crafting unforgettable experiences, and making an impact for thousands of businesses around the world.
Data from Anywhere, in Any Format
Industry-specific Text Analysis
Patented Architecture and Workflows
and AI Engine
Impact Prediction & Action Prioritization
World-class Security & Governance
Strategy & Design
In-house, CX Industry
Executive Coaching &
ROI Modeling and Financial Linkage
Recognitions & Awards
One of the only companies recommended as a Leader by the analyst community in the following reports:
A regular cadence of customer, product, and service awards and recognitions:
See What’s in the News
See ROI in Half the Time
InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
Estimated ROI (payback period in months)