From Cost Center to Revenue-Driver: Rethinking the Call Center Paradigm
Call center interactions offer a rich source of insight for customer needs and future intent. By automating rote, manual tasks…
How Will Trump Tariffs and Other Policies Impact Consumer Shopping Habits?
InMoment’s Strategic Insights team recently conducted a Market Pulse survey and social media analysis to explore consumer perspectives on whether…
7 Best Local Listing Management Software for Supermarkets and Grocery Stores
Local listing management is crucial for any business that relies on local foot traffic. That makes it an essential function…
Multi-Location Review Management: A Guide for Growing Businesses
Too often, growing retail businesses end up with a growing image problem. By the time a company has dozens or…
12 Local SEO Challenges Grocery Stores Experience and How To Overcome Them
For enterprise grocery businesses with hundreds or even thousands of individual stores, local SEO is tricky business. Maintaining an effective…
Best Practices and Strategies to Master Call Center Management
Call center management involves planning, coordinating, and optimizing the technology and teams required in a call center. Effective call center…
Contact Center Automation: Reduce Agent Burnout and Boost Customer Satisfaction
Contact center automation streamlines operations, reduces costs, and helps deliver effective customer service. There are various types of automation, from…
Do You Need a Customer Experience Manager?
A customer experience manager determines, implements, refines, and reports on the customer experience program. This role is crucial to the…
Call Center Dashboard: Track and Analyze Call Volume for Business Growth
A call center dashboard provides real-time analytical insights into agent performance and customer experiences. These insights help managers make data-driven…
Reduce Customer Churn to Boost Revenue and Stay Competitive
Customer churn occurs when customers stop using your product or service. It results in losses ranging from a drop in…
Winter 2024 CX Trends: Navigating AI, Society, and Experience Design
Learn how generative AI, customer expectations, and customer journeys as a whole are changing and how your business can be…
How Customer Experience Outsourcing Could Benefit Your Business
Customer experience outsourcing involves delegating certain aspects of customer experience management to third-party providers to scale CX operations.
