A New Chapter in Experience Improvement Begins: InMoment is Now Part of Press Ganey Forsta

A note to InMoment clients from Kyle Ferguson, CEO of Press Ganey Forsta’s Cross-Industries Division Today is an exciting day…

Building Trust in Turbulent Times: Why the AER’s Toolkit Is the Wake-Up Call Energy Brands Needed

The AER’s Customer Engagement Toolkit is pushing energy providers to change how they engage with customers. Here’s what it means—and…

How Conversational Intelligence Helps Your Business Win More Sales

Discover how conversational intelligence boosts sales by providing actionable insights, enhancing customer interactions, and driving revenue growth.

Unlocking Deeper Insights: Using Conversational Intelligence for A/B Testing

Take A/B testing to the next level with conversational intelligence. Learn how AI-driven insights help optimize messaging, user experience, and…

Survey Response Incentives: What to Know About Improving Customer Engagement

Do survey incentives lead to higher response rates or biased results? Get insights into when and how to use incentives…

AI Is Booming. Layoffs Are Rising. Leaders Are Caught in the Middle.

What our 2025 market pulse uncovered about the future of AI, people, and decision-making during economic volatility. The Paradox of…

How Conversational Intelligence (CI) Empowers Organizations to Forecast Sales Trends

Find out how Conversational Intelligence revolutionizes sales forecasting with real-time data, sentiment analysis, and emerging trend detection.

How Conversational Intelligence (CI) Increases Alignment Between Sales and Marketing

Learn how conversational intelligence bridges the gap between sales and marketing, improving collaboration, customer understanding, and business results.

Beyond Transactions: How CX, AI, and Emotion Are Driving Business Growth

Your customers are expecting more from your organization than ever before. In order to succeed, you need to prioritize customer…

How To Shorten Customer Surveys Without Losing Valuable Insights

Shorter customer surveys boost engagement and response rates. Learn why less is more and get tips on optimizing your surveys…

7 Benefits of Conversational Intelligence for Team Development and Collaboration

Boost team development with conversational intelligence. Explore 7 ways it improves collaboration, enhances communication, and drives business success.

Should Customer Surveys Be Tailored to Location? What To Know

Should you customize surveys based on location? Learn how regional preferences affect customer feedback and when a tailored approach makes…