Voice of Customer Analysis to Improve Customer Loyalty and Retention
Voice of Customer (VoC) analysis is the process of understanding the intent and expectations behind customer feedback. Monitoring and analyzing…
Addressing AI Hallucinations for Improved Business Performance
AI hallucinations occur when AI models generate incorrect or made-up responses. These hallucinations create challenges across industries relying on AI,…
The Power of Customer Behavior Analysis
Customer behavior analysis refers to the process of studying, analyzing, and acting on your customers' behavior. Actively analyzing customer behavior…
Social Listening Tools to Understand Customers & Improve Experiences
Listening to customers online can help you learn about current expectations and behavior. This proactive approach helps you deliver better…
Churn Prediction: How to Predict It for Customer Retention
Customers leave a business for several reasons, from poor support to lack of personalization. Churn prediction helps you identify key…
How Social Media Monitoring Can Impact Your Business
Social media monitoring is how an organization stays connected with what customers, consumers, and competitors are discussing on social media…
How Customer Experience Automation Can Improve Business Performance
Customer experience automation is the process of automating touchpoints in the customer journey. This improves the customer experience while also…
Conversational Surveys: A Game-Changer in Feedback Collection
Conversational surveys are surveys designed to feel like a natural conversation rather than traditional survey questionnaires. With advanced AI, it…
Apple Maps for Business: Improve Local SEO and Online Visibility
Adding your business to Apple Maps is a great way to improve your local SEO efforts and drive sales. The…
Why New FTC Policies on Reviews and Ratings Matter for Your Business
In today’s digital-first marketplace, consumers rely heavily on online reviews and ratings when making purchasing decisions. Trust in these reviews…
Spotting Fake Reviews and How to Get Real, Authentic Reviews
Fake reviews, often written by paid individuals, bots, or competitors, misrepresent genuine customer experiences and can mislead consumers. Spotting them…
Call Center Metrics: How To Track & Improve for Better Customer Service
The call center is often the first point of contact between customers and the business. By tracking and improving key…
