Sydney, Australia — 18 February 2026 — PG Forsta today announced that Storage King, one of Australia and New Zealand’s leading self‑storage providers, has selected Forsta Plus, the next‑generation Human Experience platform from Press Ganey Forsta, to power the next stage of its customer experience (CX) strategy. The move gives Storage King’s CX team access to AI‑infused analytics, next‑generation dashboarding and unified program management designed to scale seamlessly as the business continues to grow.
“The step-change in AI quality was impressive,” said Reiner Low, CFO at Storage King. “When we looked at the capabilities, choosing Forsta Plus was the logical choice. We now have the tools to connect every signal across the entire customer journey and prioritise actions with confidence. For us, CX must deliver real commercial outcomes and Forsta Plus puts us in a strong position to prove ROI at every step.”
Immediate Improvements and New Capabilities
With Forsta Plus, Storage King can now:
- Deploy best‑in‑class Text Analytics and AI to analyse large volumes of open‑ended feedback with industry‑leading accuracy
- Use next‑gen dashboards to visualise insights in real time
- Integrate Surveys and Reporting into a single, connected CX ecosystem
- Roll out Case Management to manage and resolve customer issues at scale
- Launch new listening channels, including an upcoming QR code survey initiative, to expand reach and capture in‑the‑moment customer feedback
- Integrate ReviewTrackers to pull all online customer reviews into Forsta Plus, where they’re analysed side‑by‑side with the rest of Storage King’s customer feedback through advanced Text Analytics—giving a more complete customer picture and deeper location‑level insights
Future CX Innovation and ROI Focus
Storage King plans to continue evolving its CX program on Forsta Plus, leveraging the platform’s ability to unify signals and deliver a complete, data‑driven view of the customer. This includes expanded AI automation, broader team enablement and direct measurement of ROI tied to customer actions and operational improvements.
“We are thrilled to welcome Storage King to Forsta Plus,” said David Blakers, Managing Director, PG Forsta APAC. “It’s absolutely the right choice for an organisation looking to elevate and scale its CX program with speed and confidence. With Forsta Plus, organisations finally get an unmatched combination of domain expertise, data, and technology—all powered by best‑in‑class NLP and LLM capabilities unique to our platform and infused into every aspect of it. From expanding listening across every touchpoint, to deepening insights with connected data and advanced AI, to accelerating action through intelligent automation—we look forward to supporting Storage King as they turn insights into actions that drive meaningful commercial and customer outcomes for years to come.”
About Press Ganey Forsta
Press Ganey Forsta is the global leader in Human Experience (HX), bringing together Press Ganey’s unparalleled healthcare expertise with Forsta’s powerful, flexible, and fully connected experience and research technology platform. Serving over 2,500 organizations across 100+ countries, the Forsta HX platform unifies customer, patient, employee, and market insights into one integrated system. Designed by humans, for humans—and powered by AI—Press Ganey Forsta helps organizations turn data into innovation, insight, and meaningful action.
CONTACT: Vittorio Baiocchi, Press Ganey Forsta, vittorio.baiocchi@pressganey.com