Reinvigorating an 80-Year Commitment to Member Service

After establishing their CX team, Chevron Federal Credit Union chose InMoment as a partner to provide both strategic consulting and a CX technology solution. Chevron FCU’s goal was to stay commited to their members by gathering feedback and using text analytics to tap into their members’ journey.

  • Implemented Research and Analysis to Plan Strategy
  • Eliminated Data Silo Issues Using Platform
  • Integrated Case Management with Salesforce

Change Region

North America
United States/Canada (English)
Europe
Dach (Deutsch) United Kingdom (English) France (français)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)