Driving Customer Experience Through Richer Intelligence

Sky replaced their existing feedback programme with a modern, up-to-date closed loop programme to react to customer feedback in real-time.

  • Call satisfaction increased by 6.1%
  • NPS increased by 6.4 points within six months
  • Perceived expertise of client advisors increased by 5.1%

Change Region

North America
United States/Canada (English)
Europe
Dach (Deutsch) United Kingdom (English) France (français)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)