2-way Integration! Trigger customisable surveys and see responses in Zendesk.
Follow-up improves when support teams have Voice of the Customer data at their fingertips.
Monitor & improve the support experience with CSAT, CES & NPS surveys.
- Send customised surveys upon ticket closure. For example, include agent name in the survey question.
- Customisable triggers. You decide what groups get surveyed and when based on data in Zendesk.
- Ask for detailed feedback
- Personalise the survey thank you page by score.
- CSAT survey responses flow back into ticket records in Zendesk.
See CSAT survey responses in Zendesk and take action
- CSAT responses are visible on the Zendesk ticket record and in Wootric in real-time.
- Notifications and workflows make it easy to follow up with customers right away.
- Follow up with detractors to learn more, or invite happy customers to your referral program.
- Win back at-risk customers before it is too late.
Understand how to improve the support experience.
- Identify opportunities by agent or any business driver.
- Surface themes and sentiment from customer comments using machine learning.
- Customisable dashboard and reporting so you can get the answers you need.
- See scores, feedback, themes, sentiment, and trends in real-time.
Analyse all of your customer support metrics
- Net Promoter, CSAT, and Customer Effort Score dashboards.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- View your rolling average metrics over time. Segment by region, account or agent.