On-Demand Webinar
Captivate and Convince: Engage Leaders and Your People in Your CX Journey and Demonstrate ROIÂ
Are you struggling to engage your internal leaders and frontline staff in your customer experience initiatives? Do you find it challenging to prove the ROI of your programs? InMoment’s Senior CX Consultant, Helene James, is answering these challenges and more in this on-demand webinar.
What You’ll Learn:
- Engage Internal Leaders and Frontline Staff: Discover proven strategies to unite your entire team around customer experience initiatives, inspired by the success stories of our clients.
- Prove ROI with Confidence: Considerations to demonstrate the tangible impact of your CX programs, securing buy-in from all levels of your organisation.
- Secure Buy-In For Your Program: Learn what your stakeholders are looking for to become invested in customer experience.
Why Watch?
CX leaders face the critical challenge of not only implementing transformative initiatives but also ensuring that every member of their organisation is aligned and invested. This webinar will equip you with the tools to engage and motivate your team, while showcasing examples of companies that have cracked the code on ROI.
Meet Your Host
Helene James
Senior CX Consultant, InMoment
With more than 20 years of industry experience in agency and client organisations including Commonwealth Bank and nbn, Helene has worked across customer experience, research, insights and strategic planning before joining InMoment’s team of consultants right here in APAC. She brings her expertise to support clients to continually evolve their CX programs and to deliver excellence in customer experience.