As customer expectations in the insurance sector continue to shift, insurers are gearing up to enter a time of considerable opportunity. With so much industry disruption upon us now and looming in the future, insurance brands that stay ahead of the trends can reap the rewards of long-lasting relationships with their customers.
Join InMoment’s Head of Financial Services and Insurance, Ashley Goode, to explore new ways to stay ahead of the changing insurance customer expectations. Ashley shares practical insights from leading brands dealing with the same Customer Experience challenges facing your organisation.
- The new “aspirational class” and other unique insurance customer segments
- What’s really driving insurance customer’s demands
- Opportunities for true emotional connection during the moments that matter
- Practical examples of how brands worldwide are leveraging customer trends to deliver memorable experiences, creating customers for life