Putting the customer’s voice at the centre of the supply chain has many benefits. A satisfied customer means better brand equity, more market share, and standing out from the competition.
In this on-demand webinar we discuss the key steps that organisations across the logistics sector can take to enable a culture of customer centricity across the entire supply chain, streamlining their operations to improve customer satisfaction and reduce costs.
Kiri Burgess, InMoment’s CX Consultant, shares practical examples and methodologies used in award winning CX programs and NZ Post’s Trish Roberts brings you some ideas for making your customer data work harder for logistics organisations.
- A 360 Degree View of Program Fundamentals: Three fundamental steps to kick-starting an award-winning CX program
- What It Takes To Move From Insights to Action: Practical ways to inspire action from the wider business through testing, socialising, and measuring customer experiences
- Client Success Story: How NZ Post increased NPS and what this actually means for their organisation (hint: lower costs, happier customers!)