On-Demand Webinar
Generative A-Why?
Gen AI is Transforming Feedback Analysis Forever; Why Should You (or Shouldn’t You) Get Started Now?
Market indicators tell us consumers are having the worst experiences in over a decade. However, advancements in generative AI are beginning to make a significant impact.
Join industry experts, Paul Barba, Andrea Kulkarni, and Jason Christensen for a 30-minute webinar to explore the whys and why nots to infusing your CX program with generative AI and make sure you’re not just chasing a fad.
During the presentation, you’ll learn:
- Why text analytics is still critical in the world of AI
- How generative AI is working together with Natural Language Processing (NLP) to deliver actionable insights
- What serious considerations you should be looking at when adopting generative AI into your CX program
Don’t miss this opportunity to stay ahead of the curve, and see why Forrester named InMoment as a leader in The Forrester Wave™: Text Mining And Analytics Platforms, Q2 2024!
Meet Your Hosts
Paul Barba
Chief Scientist, Software Development, InMoment
Paul Barba is the Chief Scientist of InMoment, where he is focused on applying force multiplying technologies to solve artificial intelligence-related challenges and drive innovation in AI even further. Paul has years of experience developing, architecting, researching and generally thinking about AI/machine learning, text analytics and natural language processing (NLP) software. Paul earned a degree in Computer Science and Mathematics from UMass Amherst.
Andrea Kulkarni
Director of AI Product Marketing and Operations, InMoment
Andrea Kulkarni is an experienced AI product marketing and operations leader at InMoment, where she focuses on creating accessible and effective AI-driven solutions. With a solid background in designing and marketing business software, Andrea is committed to ensuring that InMoment’s products are both technically robust and user-friendly. Her academic journey, which includes degrees in Computer Science and Art, along with a master’s in Learning Design and Technology from Stanford University, provides her with a well-rounded perspective. This combination of technical knowledge and creative thinking helps her approach AI product strategies with a balanced and thoughtful mindset.
Jason Christensen
Sr. Product Marketing Manager, InMoment
Jason Christensen is a passionate CX product marketing expert at InMoment. Combining creativity with a strong data-driven approach, he is dedicated to improving experiences worldwide with an integrated CX approach. He holds a bachelor’s degree in marketing and a master’s degree in business administration, which he utilizes to launch successful products, stay in touch with market intelligence, and deliver world-class solutions that help businesses build a customer-centric culture.