To earn exec-level support and sustain program momentum, CX leaders need to create a compelling business case and prove the value of their CX investment — but how? In this session, Andrew Crowhurst, InMoment’s Country Manager for New Zealand, will share how to:
- Align your CX program to tangible benefits and ROI
- Answer the most common questions asked about planned CX investments
- Link your program to your business’ economic pillars; and
- Join the dots between operational, feedback, and financial data
Country Manager, New Zealand
Andrew Crowhurst is a member of InMoment’s Asia-Pacific Leadership team and its Country Manager for New Zealand.
Andrew works with clients on the design and evolution of their programs, ensuring they are leveraging optimal improvements from the insights they are gathering.
Before joining InMoment, Andrew was the Head of Customer Experience Innovation and Strategy at Vodafone New Zealand, where he had accountability for designing the VOC program and leading the implementation of its NPS roadmap and platform.
He is a certified Net Promoter practitioner and is Mckinsey trained in LEAN business transformation, with decades of customer-centric experience, from Sales and Marketing Management to Business Transformation and Change, together with CX Management.