Join us for an exclusive on-demand webinar—Three Tips for Building an Award-Winning CX Program. If you missed Josh Marans’ insightful presentation at InMoment’s XI Forum Sydney, or if you want to revisit his key points, this is your chance to learn how he transformed InMoment’s Elevate program into an award-winning success in just 365 days.
In this webinar, Josh deep-dives into three practical tips:
- Stop Doing Things That Don’t Work: Learn how to identify ineffective practices and explore alternative methods like live customer interviews for richer insights
- Listen With Purpose: Discover the importance of defining the purpose, ownership, and governance of customer feedback to drive continuous improvement
- Always Be Celebrating: Find out how recognising and celebrating employees who go above and beyond for customer success fosters a customer-centric culture
Don’t miss this opportunity to take your CX program to the next level!
ABOUT YOUR SPEAKER:
Josh Marans is InMoment’s Head of Experience Improvement and is joining us from the States! In seven years at InMoment, he has been tasked with leading several strategic initiatives, including revamping and relaunching our own internal customer experience program: Elevate. In addition, Josh leads global training and enablement initiatives, and is on the board of “Women of InMoment” and “InMovement,” which are ERGs focused on diversity, equity, and inclusion at InMoment.