Customer feedback lies at the heart of every winning CX strategy, yet over 80% of valuable data resides beyond traditional surveys.
How can CX professionals access and interpret dispersed data to identify the actions driving maximum customer impact?
InMoment’s VP, Solutions Consulting, APAC, Eric Weight, demonstrates practical ways to leverage AI in expanding, integrating, and analysing customer feedback to maximise your CX program’s ROI.
What You’ll Learn in This 30-Minute Demo:
- How to leverage existing and new experience data to identify and strengthen customer signals
- How to model the results to deliver AI-driven, actionable insights from every touchpoint in the customer journey
- How to prove the impact of AI-powered actions and further interrogate customer data to find new opportunities
Don’t miss this exclusive opportunity to gain actionable insights that will drive your organisation towards CX excellence.
ABOUT YOUR SPEAKER:
VP, Solutions Consulting, APAC
Eric has a proven track record of designing and deploying CX and AI solutions for some of the largest companies in the world. He also has considerable experience leading CX consulting, services, and product teams worldwide. He currently leads InMoment’s solution consulting teams responsible for driving the ROI and profitability of CX initiatives for Asia-Pacific clients.