Why InMoment?
Customer Experience
A modern CX solution combining data, technology, and human expertise
Employee Experience
Keep employees engaged, fulfilled, and motivated
Strategic Services
Human expertise to complement leading technology
Market Research
Measure the impact of the latest market trends on your business
Product Intelligence
Accelerate business growth by building products that users love
For Teams
Digital
Use customer feedback to drive lifetime value
Customer Care
Efficiently improve experiences to drive loyalty and customer retention
CX Management
Take action to improve every customer experience
Human Resources
Turn your people into a competitive advantage
Marketing
Develop deeper brand relationships with current and prospective customers
Executives
Drive experience improvement for your customers, employees, and business
Operations
Use on-the-fly data intelligence to make results-driven business decisions
Product Management
Accelerate software adoption and improve product satisfaction
Market Research
21st century research strategies for modern experience programs
Use Cases
Retail
The top leading retailers partner with InMoment
Financial Services
Many of the world’s top financial institutions partner with InMoment
Food Services
Trusted by the most recognizable food brands worldwide
Healthcare
Exceed patient expectations by improving their experience
Travel & Hospitality
Many of the leading hospitality companies partner with InMoment
Contact Center
Powerful technology and services to provide better service to your customers
Automotive
Trusted by many of the world’s automotive companies
B2B
Dedicated B2B solutions to help you cut through the noise
Insurance
Connecting with policyholders and brokers on an emotional level
Telecom
Dedicated to helping retailers stand out in an evolving marketplace
Utilites
Utility companies around the world trust InMoment
XI Platform
XI Platform Overview
Get to know the world’s most recommended CX platform
Listen
Collect feedback from every perspective, from every channel
Analyze
Dive into your experience data and uncover meaningful insight
Improve
Take informed action to recover at-risk customers and improve results
Report
Create and share stories that inspire business-wide customer-centricity
Mobile Application
Improve customer experiences anywhere, from the palm of your hand
Enterprise Architecture
Text Analytics
Make smarter decisions with industry leading natural language processing
Integrations
Infuse experience intelligence into every enterprise system
Data Management
Conquer your most demanding data management needs
Artificial Intelligence
It’s not AI or humans. It’s AI for humans.
Security & Scalability
Built for scalability and best-in-class data security
Learn & Connect
Customer Stories
Learn how leading brands grow their business with InMoment
Podcast
Actionable industry content to gain insight and spark ideas
Blog
Use our technology and strategic services to meet the unique needs
Resource Library
Proprietary data and strategies from top experience improvement experts
Partners
Leverage our partner ecosystem to maximize your business investments
Explore InMoment
But Here’s Why Your Brand Needs Both
Does your Voice of the Customer (VoC) program understand the difference between market research and capturing customer feedback? And are you utilising both initiatives to their fullest extent?
Our expert, Eric Smuda, has a career spanning both disciplines, and he’s here to lay out the differences between VoC and market research that make them separate, but equally vital initiatives when it comes to strategic decision making. Read the full white paper now!
About three years ago, the NRMA teamed up with InMoment to start looking into its customers’ emotions for the first time. To get started, the CX team included more than 10 hard-coded emotion questions within member surveys asking both open-ended and ratings-based questions. This gave the business a solid foundation of comparison when beginning to use the emotions product in text analytics.
Medibank was awarded the winner of "Best CX Transformation" after record-breaking service and NPS scores, an increase in market share, and a reduction in overall customer complaints!
As a result of all initiatives under the Parcel Delivery Experience Transformation team, the business has seen $1.7m in operational cost reduction, NPS increase of 27% and project payback in year 0
"Jemena is delighted to be partnering with inMoment to enhance our voice of the customer program. One of Jemena’s core values is to consider customers in everything we do, and the capabilities of the InMoment solution will empower us to fully understand what matters to our customers and how to serve them best."
Kate Hawke, Jemena’s Group Marketing Manager
"InMoment is not just a software for us, they are our CX partners and extension to our CX team at TTI ANZ."
Abby Singh, VOC Lead, TTI Inc
InMoment collaborated with Hyundai to develop a core group of service experience metrics. Hyundai discovered that the strongest driver of both good and poor experiences for customers is in-store staff. With this insight, Hyundai established corporate behaviour guidelines and training to ensure every encounter is “friendly, helpful, and efficient.”