Press Release

InMoment Clients Win 40 Percent of Australia and New Zealand’s CX Awards

  • The company celebrates 4 client wins at the CX Awards
  • 50 percent of the Shortlist in all categories partner with InMoment for their CX technology and services
  • InMoment is the only company to be named a finalist for the CX Partner of the Year three years in a row

Sydney, October 16, 2020 — InMoment, the leading provider of Experience Improvement™ (XI), today announced that its clients have won 40% of the 2020 CX Awards, held on 15 October in Sydney.

The CX Awards are the ultimate accolade to benchmark and recognise CX excellence and innovation in the region. Utilising a rigorous and transparent judging process, the CX Awards go one step further in helping to differentiate the very best leaders, teams, strategies and innovations.

With the CX Awards returning for a third year, the number of entries has greatly increased and the calibre of companies pushing the boundaries to create exceptional customer experiences is higher than ever. More than 50% of the finalists across all categories choose InMoment as their partner.

Three InMoment clients have won awards across four categories – The NRMA wins “Best Employee Experience”, Z Energy wins “Best use of Tech”, and JAX Tyres & Auto wins “Best CX Transformation” with CEO Steve Grossrieder as “Best CX Leader”.

“We are ecstatic to represent such a diverse group of clients being recognised for their excellence in customer experience,” said David Blakers, Managing Director APAC at InMoment. “We are so proud of EML, Cbus, Techtronic Industries, Transurban and our InMoment team for making the shortlist, and the NRMA, JAX Tyres & Auto and Z Energy who have been awarded for their tireless work to evolve their CX programs over a year of unprecedented change in our industry. Congratulations to the winners!”

This news follows two major announcements earlier in the year: 1) InMoment and MaritzCX joined forces, and 2) InMoment launched Experience Improvement (XI), a new industry category aimed at helping transition brands from managing customer experiences to improving them.

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at

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