Sydney, Australia — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today that Metlifecare will be utilising the XI Platform to redefine its customer feedback approach and expedite the business’ pursuit of delivering exceptional living experiences for residents.
As the CX world moves beyond structured surveys, InMoment’s integrated CX offering, powered by an award-winning Artificial Intelligence (AI) and Natural Language Understanding (NLU) engine, will support Metlifecare. The goal of the program is to unlock the insights available to better understand Metlifecare’s customers and discover experience improvement opportunities. Improving customer experiences is a core company objective for Metlifecare and the insights gathered will inform a roadmap ahead.
“We have selected InMoment to undertake a range of customer feedback work for Metlifecare and will be using their centralised platform to collate and analyse the data. We are focused on delivering extraordinary living experiences for our residents and this type of data will assist us to do that,” said Zandra Vetter, Marketing Projects & Customer Insights Leader at Metlifecare.
“In today’s competitive landscape, where complex customer journeys and diverse signals are the new normal, an integrated CX approach is essential, and InMoment is uniquely positioned to provide that. We are thrilled to be able to provide our services to the Metlifecare team as they embark on the next chapter of their CX transformation,” said David Blakers, InMoment’s Managing Director of APAC.
About Metlifecare
Established in 1984, Metlifecare is a leading owner and operator of retirement villages and aged residential care, providing rewarding lifestyles and care to more than 7000 New Zealanders. Metlifecare currently operates 37 villages located across New Zealand and employs more than 2000 staff.
About InMoment
InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.
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CONTACT: Cori Lindsey, InMoment, cori.lindsey@inmoment.com