Press Release

InMoment’s Experience Improvement Program—Elevate—Shortlisted in Three International Customer Experience Awards

  • InMoment named a finalist in Best B2B Customer Experience, Best B2B Customer Experience Strategy, and Best Measurement in Customer Experience
  • InMoment is the only Experience Improvement (XI) vendor to be shortlisted in any category

Sydney, Australia (7 October, 2022) — InMoment , the leading provider of Experience Improvement (XI)™, has been named a finalist for three 2022 International Customer Experience Awards (ICXA), including Best B2B Customer Experience, Best B2B Customer Experience Strategy, and Best Measurement in Customer Experience.

InMoment’s Elevate program is a robust experience improvement (XI) program that leverages both customer and employee feedback data to inform business decisions—from ideas for the product roadmap and the development of flexible work policies, to implementing employee engagement practices and learning from employees about their needs and how to improve the customer experience–Elevate automates action where possible, and provides guidance and recommendations for employees to take action where necessary. 

The ICXA awards bring the world’s top organizations together to compete for the most coveted accolades in CX. Last year, the event broke records with 120 companies and 32 countries represented at the award ceremony. 

“We are honored and humbled to be shortlisted in three categories at the International Customer Experience Awards—a testament to our constant commitment to the success of our customers and employees and our dedication to continued development of CX best practices for improving experiences,” said Josh Marans, Director of Experience Improvement at InMoment. 

“Competing on experience continues to be a key success factor in business and we are extremely grateful to all our customers and employees who are invaluable partners in improving our business and their experiences with us and their customers.”

See the full awards shortlist here.

The International Customer Experience Awards are the world’s premier celebration of CX excellence, identifying the best leaders, teams, strategies, and innovations globally. A rigorous judging process, consisting of a written submission and live presentations, is used to choose the winners. An independent panel of seasoned global professionals with distinguished CX careers will judge the final presentations in early November.

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at

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CONTACT: Cori Lindsey,

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