Point of View

How COVID-19 Has Affected Your CX Data

We know a lot has been said about COVID-19 and its effect on customer experience (CX) programs. However, in speaking with clients, we’ve realized that many brands are also struggling with a problem that’s gone relatively un-discussed: what do companies do with the data they are collecting during a time as unique as this?

Read this new article by three of our most experienced experts to find out the three things you should be considering when it comes to Coronavirus and your data!


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