Elevate Agent and Customer Experience

See how you can get better results from your contact centre experience data

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Resolve Customer Issues Faster

Improve Agent Performance and Retention

Reduce Cost to Serve and Handle Time

Earn Higher Share of Wallet

Demonstrate Return on Customer Service Investment

InMoment for Contact Centre Intelligence

Combine customer interactions, agent performance, operational metrics, and other data of all types and sources in one place. Leverage data-driven insights to enhance customer experiences, optimise operational efficiency, and drive business growth.

Ready to revolutionise your customer service operations, improve agent performance, and drive business expansion?

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Deliver a consistent and human customer experience through:

Omnichannel Voice of Customer

Combine mountains of contact centre interactions with other channels for a full VOC picture

Transcription Services

Turn hours of audio into text to access the power of AI and text analytics

Conversational Analytics

Surface the insights in threaded conversations between agent and customer

AI-Driven Text Analytics

Unlock your unstructured data and detect feedback themes and anomalies

Agent and Coach Scorecards

Understand agent and team performance, strengths and areas for improvement

Knowledge Management

Identify knowledge gaps and opportunities to implement training systems

Strategic Services

Receive expert guidance and reporting on key business questions and drivers

Impact Prediction

Explore key factors and opportunities that influence your metrics the most

Case Study

Foot Locker breaks down data silos

  • Automated categorisation for streamlined data organisation and better insights.
  • Unified view of feedback data from different sources, simplifying analysis and understanding customer sentiment.
  • Enhanced data quality by eliminating unusable or inaccessible information.
  • Transparency and configurability for better understanding and quick system adaptation.

As a result of its dedication to customers, and through breaking down data silos, Foot Locker remains No. 4 on Forbes’ most engaged companies list, and enjoys an OSAT score of 84.4%—up six points since September 2018.

InMoment’s AI technologies have helped the team better identify root cause and issues by unlocking the power of call and chat transcripts to see what customers are saying in their unsolicited feedback. The increased understanding leads to more call deflection and process improvement to reduce the number of calls to the customer support team.”


Stronger Contact Centre Signals from More Sources

  • Access rich insights in millions of contact centre conversations
  • Determine needs by combining siloed channels (call, chat, social, etc…)
  • Apply cutting-edge sentiment analysis and natural language processing (NLP) 
  • Detect customer signals from every touch point accurately
Contact center intelligence solution with InMoment

Greater Accuracy Through Customised AI Models

  • Understand the nuanced exchanges
  • Specialised text analytics models to handle conversational complexities
  • Link CX insights to agent performance, call stage, and customer issues. 
  • Combined AI and ML-powered contact centre and customer-specific industry models.

Hierarchical, Targeted Reporting

  • Exactly the data and insights you need
  • Comprehensive reporting across organisational levels: regions, contact centres, managers’ teams, and agents. 
  • Understand daily performance, historical trends, and comparisons. 
  • Visibility into overall centre performance and agent breakdowns.

Get High-Impact Strategic Guidance

  • Award-winning customer experience software and expert advice
  • Empower contact centre leaders and agents with the right information.
  • Enhance customer experience. 
  • Solve systemic cross-channel issues, reduce costs, and boost revenue.

Increased Efficiency and Transparent Pricing

  • Lowest total cost of ownership (TCO)
  • Integrated platform combining technology and services.
  • Establish a direct link to financial outcomes.
  • Actionable metrics.

See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

A bar graph showing time to ROI with different CX partners.

Estimated ROI (payback period in months)

Learn More About InMoment

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