star Featured resource | October 19, 2020 Understanding to Improve: Getting the Most Out of Customer & Employee Data with World-Class Text Analytics star Featured resource | September 16, 2020 Achieving Continuous Improvement: A Framework for Success To search this site, enter a search term Filter by Resource Types Case Study eBook General Infographic Point of View Report Video Webinar White Paper Filter by Industry Automotive B2B Financial Services Food Service Government Healthcare Insurance Patient Experience Retail Telecom Travel & Hospitality Utilities Point of View Cost Reduction Creates Experience Improvement, Not Just Business Value White Paper How to Tell a Story Using Market Research Data White Paper Effort & Ease in Customer Experience Point of View Why Desiloing Customer Journeys is The Next Frontier for Brands eBook How to Improve Customer Retention & Generate Revenue with Your CX Program Case Study Techtronic Industries (TTI) Point of View Understanding the “Why” Behind Customer Churn White Paper Better CX Begins with Employees eBook Connecting CX & Marketing: How to Create Customer-Centric Experiences That Deliver Business Results Point of View How to Realise Experience Program Gains for Your Brand Infographic How COVID-19 Has Affected the Investor Mindset Case Study Australia Post’s Revolutionary ‘Text Your Choice’ Initiative Drives $1.7m Reduction in Cost to Serve Load More Resources
