Market Experience

Use modern research intelligence to understand the latest market trends.

From pricing to products to how and where to advertise, the Market Experience (MX) Cloud helps you go beyond the voice of the customer to help you answer your most pressing questions.

InMoment helps us tackle key questions around customer acquisition and retention, take action on the findings—and measure the impact on our business.”

Gain a Competitive Advantage

Whether you’re launching ad-hoc surveys to your customers on the fly, leveraging a global panel of consumers, or benchmarking yourself against the competition, the MX Cloud empowers you to perform modern market research in a matter of minutes.

Broad Brand Insights

MX focuses on intelligence from the broader market—competitors, non-purchasers, and other market dynamics not contained within traditional CX programs. The MX Cloud helps you understand how to differentiate from competitors, attract new customers, identify emerging trends, and measure the success of marketing campaigns.

XI Research

Unlock Industry Insights

XI Research™ deliveries proprietary research and benchmarking studies—alongside CX data in the XI Platform—for curated insights at your fingertips. Offered across 37 experience activities, 16 industries (including the seminal New Vehicle Customer Study), and multiple segments, XI Research syndicated studies are updated regularly and only available from InMoment.

Customer Story

18% Increase in Customer Loyalty

By combining and analyzing customer feedback, market research, employee training, and customer loyalty data, InMoment helped one of the world’s leading retailers increase loyalty app adoption by 18% in a single year.

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