Award-WinningTechnology for Improving Experiences
Shape and Improve Every Experience
Experiences shape our world. They’re a culmination of moments—moments filled with emotions, judgments, challenges, and growth. Every moment presents an opportunity to make a positive impact and an integrated CX approach helps businesses move beyond basic customer feedback measurement and metrics toward experience improvement and better business results.
Connect with the Most Important Voices Across the Customer Journey
Integrate the voice of the customer, potential customer, and employee wherever they are in their journey with you. Whether they are taking surveys, online chat, leaving reviews, or calling in.
Do-It-Yourself, Full Service, or Somewhere In Between
Integrate CX technology with a flavor of self service or leverage strategic advisors to help you reduce churn, acquire new customers, grow relationships, or reduce business costs.
Inform Customer, Employee, and Business Decisions
An integrated AI-powered approach to eliminating data silos and leveraging intelligence to prioritise action, inform business decisions, and identify the most important initiatives for you and your business.
Drive High-Value Experiences
Click on the icons below for more information.
The World’s Best Brands
Partner with InMoment
of the Leading Hospitality Companies
of the World’s Leading Automotive Companies
More Than a Decade as a Pioneer in Improving Experiences
Years of Market Research Experience
Leader in Experience Management Software
100% Customers “Would Recommend” User Rating
The Forrester Wave™: Customer Feedback Management Platforms
The Forrester New Wave™: EX Management Platforms
The Forrester Wave™: People-Oriented Text Analytics Platforms
Gartner® Magic Quadrant™ for Voice of Customer
Insights & Analytics Market & Top 50 Report
“We're really thankful for the agile way in which our account manager at InMoment has supported us as we’ve swiftly changed our focus. Alerts go out to our senior leadership and are regularly shared wider, and Salesforce case creation has meant that we get full transparency and the specialist can review the feedback and thank the respondent personally.”
"nib New Zealand recognises that its CX program is constantly changing and evolving, but the program has already had significant impact. Over the last four years, the business has seen a strong increase in NPS as well as a 6% churn reduction."
Roe Baluyut, nib New Zealand's Manager of Customer Experience
InMoment collaborated with Hyundai to develop a core group of service experience metrics. Hyundai discovered that the strongest driver of both good and poor experiences for customers is in-store staff. With this insight, Hyundai established corporate behaviour guidelines and training to ensure every encounter is “friendly, helpful, and efficient.”
“InMoment helped us navigate our fatigue rules using the CX Workflow tool. The creative solution allowed us to preserve our existing process while maximising feedback from customers. As a result of CX Workflow, we were able to quickly and efficiently solve a technical problem.”
Nicola Legge, Bank of New Zealand’s Market Research Director