About Us

Crafting Unforgettable Experiences

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Making Every Experience Better

 As a customer experience software company we help businesses, living in a noisy, complicated world, make sense of customer wants and needs to succeed by making every experience better. We commit to using an integrated CX approach to: 

InMoment
Drive business value and grow bottom-line success and CX program ROI
InMoment
Leverage best-in-industry AI technology and strategic expertise and services to breakdown silos
InMoment
Make sense of all types of customer data points from across the entire customer journey

Trailblazing a Way to Smarter Actions

Trailblazing instead of conforming. We don’t just explore beyond the conventional boundaries; we redefine the very concept.

How? Our integrated CX approach collects and connects diverse data sources, from surveys and social reviews to conversational chat logs and call transcripts. As a pacesetter in AI and predictive analytics, we empower businesses to activate and understand every byte of structured and unstructured data for richer insights, breaking down data and team silos for smarter actions. Embark on a journey with us, where trailblazing isn’t merely a concept, but a catalyst for crafting exceptional experiences.

3000+

of the world’s leading brands

Half

the time as competitors to ROI

G2 Crowd User Reviews

98%

client retention 

AI

AI Breakthrough Award

Our Leadership

Our Values

Three simple principles guide what we do and how we do it. It doesn’t matter which department, office, or country we’re in—we play by these same rules.

Human

We believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that allows us to make a positive impact.

Bold

We are fearless. We speak up for what we believe in and challenge the status quo. We are adventurous and innovative in our constant pursuit of excellence.

Invested

We are invested in the success of our peers and clients. We go above and beyond and are committed to being positive and selfless in our pursuit to make an impact.

Environmental, Social & Governance Strategy

Our goal is to be a responsible employer, neighbor, and corporate citizen that fulfills the needs of current generations without compromising the needs of future ones. Embracing ESG is not only the right thing to do; it’s the smart thing to do for our communities.

Learn More About InMoment’s ESG Strategy

Expanding the Scope of What’s Possible

As a customer experience company our technology and services expand the scope of what’s possible for our customers—we stand up for their needs and we share the same vision as our partners in trailblazing by breaking the mold, crafting unforgettable experiences, and making an impact for thousands of businesses around the world.

Data from Anywhere, in Any Format

Industry-specific Text Analysis

Patented Architecture and Workflows

Award-winning NLP
and AI Engine

Impact Prediction & Action Prioritization

World-class Security & Governance

+

Tailored Program
Strategy & Design

In-house, CX Industry
Experts

Executive Coaching &
Prioritization

Award-winning
Platform Services

Touchpoint Impact
Mapping

ROI Modeling and Financial Linkage

Recognitions & Awards

One of the only companies recommended as a Leader by the analyst community in the following reports:

A regular cadence of customer, product, and service awards and recognitions: 

We’re Hiring

InMoment is that rare breed of technology and services company–fast-growing, innovative, profitable, different, and fun. Check out our open positions—you might be a good fit!

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See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

A bar graph showing time to ROI with different CX partners.

Estimated ROI (payback period in months)

Learn More About InMoment

Change Region

North America
United States/Canada (English)
Europe
Dach (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)