Moments Mobile Application

On-The-Go Experience Improvement

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Driving experience improvement is a company-wide initiative that requires a customer-first business approach. However, key players with busy schedules lack the time to dig through feedback to understand what customers are telling them. That’s why InMoment developed the Moments mobile application: to deliver everyone access to personalised data feeds and analytics on-the-go.

Access experiences in the palm of your hand

Deliver transparency at every level

Monitor critical metrics and insights

Easily share feedback with peers in your organisation

Quickly close the feedback loop

Experience Feed

Socialise Feedback Data to Every Role

Quickly distribute feedback and elevate organisational engagement with your experience program. Filter and segment feedback you receive in the XI Platform and share to the Moments mobile application for a truly custom user experience.

Mobile Analytics

Understand Customer Experience Performance

Feel confident that the decisions you make are backed with intelligence. Uncover quick learnings from critical experience analytics that offer clarity into your key metrics, the topics and themes your customers are talking about most, and the sentiment behind them.

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Saved Collections

Create Actionable Experience Segments

Group experience feedback in a collection of similar comments, share customer responses, triage customer issues, and more. Build a customer-first business approach by monitoring and actioning feedback that leads to improved business outcomes.

Case Management

Improve Issue Resolution Time

Quickly create a case, respond to feedback, and mark a case complete for simple closed-loop follow-up. Then leverage our Case Management application for additional advanced case monitoring and tracking.

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Data Socialisation

Create a Culture of Recognition

The Moments mobile application empowers you to visualise, socialise, and celebrate exceptional experiences—and the people and teams who make them possible. Now you can reward employees for positive feedback wherever and whenever.

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See ROI in Half the Time

InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!

A bar graph showing time to ROI with different CX partners.

Estimated ROI (payback period in months)

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North America
United States/Canada (English)
Europe
Dach (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)