Collecting Game-Changing Context to Own the Moments That Matter

With InMoment’s help, Discount Tire organized all of its customer data into one place, and organized dashboards for different parts of the service experience. They created a custom program that analyzes feedback from each customer touchpoint and processes it into a weekly store report for each of its 1,000+ stores throughout North America. That way, problems can be solved with each store’s manager having access to the customer feedback.

• Consolidated Data into Centralized Platform
• Gather and Analyze Feedback from Each Customer Touchpoint
• Created Dashboards Specific Store Locales