Whether your program is new to your organisation or if your approach to the customer and employee experience is embedded in your culture, you likely have your eye on the holy grail: CX ROI.
Achieving a return on your experience investment is an ongoing process, one that must constantly evolve with the market. And since our world has done quite a bit of evolving in the past few years, InMoment’s latest on-demand webinar will be a master class in proving CX value in this new reality.
Join InMoment Experts Jim Katzman and Eric Smuda for a webinar on Designing, Actioning, and Proving an ROI-Focused Program. We’ll dive into:
- The state of experience ROI & how we can bridge the gap
- Connecting efforts to acquisition and retention
- Driving growth and reducing cost to serve
- Socialising successes and encouraging buy-in
Eric Smuda, Principal, CX Strategy & Enablement at InMoment
Eric Smuda has built a distinguished career out of turning venerable brands into CX powerhouses. His novel, impassioned approach to customer experience implementation changed the face of the rental car industry, in which he found award-winning ways to connect customers and companies. It’s only fitting, then, that Eric serves as a Principal of CX Strategy & Implementation at InMoment, lending his seasoned perspective to many of the company’s strategies.
Jim Katzman, Principal, CX Strategy & Enablement at InMoment
Jim’s wealth of sales and customer experience knowledge makes him an invaluable asset to InMoment. Prior to joining the company as a Principal of CX Strategy & Enablement, Jim accrued valuable experience on both sides of the sales relationship while working for such big names as Verizon, American Online, and Asurion. Jim is adept at using customer feedback to pinpoint deep-rooted problem areas within organisations, and is even more proficient at fixing them.