DSV is one of the top five leading transportation and logistics providers in the world. To stand out in a competitive industry they needed a global partner who could tap into their customers’ experiences across 45 countries.
Improving experiences is key for DSV to retain customers and it is part of their global strategy. Working in partnership with InMoment, DSV has built a foundation to automate and scale customer experience initiatives to allow continuous improvement across the countries they operate in.
Download the full case study to learn how they did it.