Data, Technology & Human Expertise
Invest in Improvement
Why do experiences—and business results—fail to improve? Because most companies are in a perpetual state of reaction. Replying to complaints instead of taking action to reduce them. Responding to preferences instead of anticipating them. Managing experiences instead of focusing on improving them.
We’ve created a new discipline that goes beyond surveys, satisfaction scores, and experience management. It’s called Experience Improvement, or as we like to call it: XI.
InMoment’s XI is a unique combination of comprehensive data, modern technology, and human expertise that helps executives—and the companies they lead—recognise the power and value of customer experience and employee fulfillment. Here are just a few of the capabilities InMoment can empower your organisation with:
- Customer Experience Strategy & Design
- Survey & Data Collection
- Action & Case Management
- Dashboards & Reporting
- Social Media Listening
- Program Management
- Text Analytics
- Predictive Analytics
Fill out the form here to learn how you can improve your experience in a personalised session!
