Four Industry Challenges (and their Solutions!) You’ll Need to Know Post-Aged Care Royal Commission
With the Royal Commission into Aged Care Quality & Safety outlining 148 recommendations for improvement, the industry is ripe to undergo fundamental change over the next five years. From a rights-based Act, additional government funding, and stronger governance, this presents an opportunity for CX leaders to ultimately improve the quality of care for clients and residents.
The introduction of a rights-based Act will have a massive impact on aged care across the country. To help you, we’ve teamed up with UnitingCare Queensland in our Four Industry Challenges (and their Solutions!) You’ll Need to Know Post-Aged Care Royal Commission paper to outline the top experience challenges—and their solutions—for aged care leaders to consider as they navigate this changing landscape.
Download the paper to read how you can:
- Redesign the client and resident journey
- Get creative with feedback collection mechanisms
- Action feedback immediately by building program awareness across the organisation
- Improve the employee experience
