According to Forrester, customer experience (CX) transformation efforts bring benefits like increased customer retention and greater cross-sell opportunity—and the rewards don’t stop there. We also know that CX transformation can generate economic gains of 20-50%. Are you ready to take on the challenge?
Join our in-house expert Helene James as she walks us through a complete blueprint for CX transformation. We discuss how to overhaul outdated ways of managing customer experiences, and move toward actually improving experiences for customers and employees—at the same time, linking your program back to the business’ bottom line.
This presentation includes:
- A six-step continuous improvement framework carefully designed to keep your program constantly refreshed
- Ideas for tying your program back to financial metrics and strategic goals
- Practical transformation examples of award-winning client programs including Medibank, JAX Tyres & Auto, and more!
Senior CX Consultant, InMoment
With more than 20 years of industry experience in agency and client organisations including Commonwealth Bank and nbn, Helene has worked across customer experience, research, insights and strategic planning before joining InMoment’s team of consultants right here in APAC. She brings her expertise to support clients to continually evolve their CX programs and to deliver excellence in customer experience.