Synergy is an enterprise energy company relying on its lean CX team for customer insights. Within this enterprise organisation, the CX team is lean and effective. Learn Synergy’s tips for spreading CX data across the business and maximising your program.
- Develop CX Champions
- Co-design dashboards with your stakeholders that are fit-for-purpose
- Take the time up front to train and onboard employees
- Make sure customer experience is “business as usual” across the business