VIDEO | OCTOBER 12, 2020

XI Take: Personalising to Improve Customer Experiences with Techtronic Industries

Since partnering with InMoment and implementing a new Experience Improvement (XI) initiative, Techtronic Industries is closer to their customers than ever before (which is really saying something as the company owns multiple brands and sells both directly to customers, as well as to distribution partners). 

Watch this video to hear from VoC Lead, Abby Singh, as he explains how TTI is optimising their program to gain actionable intelligence from their surveys so they can improve their experiences and their business!