Press Release

InMoment Shortlisted for Best CX Partner 2021 in Australia and New Zealand’s Most Important CX Awards

  • InMoment is the only company to be named a finalist four years in a row
  • InMoment won CX Partner of the Year in 2019
  • Nearly 40 percent of finalists in all categories partner with InMoment for their CX technology and services

SYDNEY (16 Aug 2021) — InMoment, the leading provider of Experience Improvement™(XI), announced it has been named a finalist for the Best CX Partner at Australia and New Zealand’s Customer Experience (CX) Awards. InMoment, winners of the Best CX Partner of the Year award in 2019, is the only company to be shortlisted for four consecutive years.

InMoment is a finalist for its role in guiding the most customer-centric companies in Australia and New Zealand to create award-winning CX transformations. For the last three consecutive years, our clients have been awarded the Best CX Transformation award demonstrating the high impact of our industry-leading partnership approach.  

The CX Awards are the ultimate accolade to benchmark and recognise CX excellence and innovation in the region. Judged by an esteemed panel of local CX industry thought leaders, utilising a rigorous and transparent judging process, the CX Awards go one step further in helping to differentiate the very best leaders, teams, strategies and innovations.

With the CX Awards returning for a fourth year, the number of entries has greatly increased and the calibre of companies pushing the boundaries to create exceptional customer experiences is higher than ever. In addition to InMoment making the shortlist, 40% of the finalists across all categories choose InMoment as their partner.

“We are ecstatic to once again be shortlisted as Best CX Partner, and the only company to be named a finalist four years in a row. After winning this prestigious award in 2019 we are hopeful to take the trophy home once again!” said David Blakers, Managing Director APAC at InMoment. “We are also extremely grateful to all of our customers in this region who continue to partner with us as we do our best to support them during an unprecedented time of change in our industry. Congratulations to those who made the shortlist for the incredible work they are doing to evolve their CX programs.”

See the full CX Awards shortlist here.

About InMoment

Improving experiences is why InMoment exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. The heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise. With our hyper-modern technology platform, decades of domain authority, and global teams of experts, we uniquely deliver a focus on Experience Improvement (XI) to help our clients own the moments that matter. Take a moment and learn more at

Contact: Cori Lindsey,

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