Case Study

Elevate Your Customer Experience with InMoment’s Success Story

Elevate is InMoment’s groundbreaking customer and employee experience improvement program, revolutionising decision-making across our organisation. We use it to create a culture our employees are proud of and our customers aspire to. Witness how we evolved our efforts using Elevate data in every decision, from technology utilisation to embracing best practices.

Download the full story to see how we unlocked a remarkable 51% increase in NPS, a 39% rise in response rate, and a 30% improvement in completion time. Our program garnered a 96% technical support ticket resolution and a 62% decrease in detractors. Recognised with multiple awards, including Best Measurement in Customer Experience and Best Customer Experience Strategy, our journey is now yours to explore!

Take your CX program to new heights—download our success story!


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