General

Five Ways to Adapt Your CX Program Amidst COVID-19

In these unprecedented times, each business across the EMEA region is having to rethink even the most basic of operations. Experience management leaders will play a critical role in helping their organisations adapt and better deliver what employees and customers require during health and economic uncertainty. Therefore, it is more important than ever to listen to feedback, act quickly and deliver on the changing needs and expectations of both employees and customers.

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