Case Study

The Coffee Club: Brewing a Better Experience

The Coffee Club needed a platform that would aggregate all of its customer feedback data to identify guest pain points. With InMoment, The Coffee Club has found a partner that helps it increase satisfaction and retain customers with tailored surveys, greater context into customer stories, and insight into the root cause of key issues.

  • Increased end-to-end visibility of complaints for all regions, allowing franchisees to effectively reach out to dissatisfied customers and resolve issues
  • Identifies at least 30 at-risk customers each month and empowers employees to resolve issues 2-3 days faster
  • Customizes menu updates based on customer preference, upping NPS by 20 points and increasing sales

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North America
United States/Canada (English)
Europe
Dach (Deutsch) United Kingdom (English) France (français)
Asia Pacific
Australia (English) New Zealand (English) Singapore (English)