Uncovering Gaps in the Customer Service Experience

Hyundai Australia partnered with InMoment to identify the key stages of its customers’ service experiences and understand what really enabled better outcomes for both the customer and the business. By collecting and analyzing feedback, InMoment identified a gap that was both a major pain point for customers and a missed business opportunity for Hyundai.

  • Greater visibility into operational improvement opportunities
  • 500% increase in monthly bookings revenue
  • Intelligence for new training program that ensures execution of optimized CX

Change Region

North America
United States/Canada (English)
Dach (Deutsch) United Kingdom (English)
Asia Pacific
Australia (English) New Zealand (English) Asia (English)