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We’ve created a new discipline that goes beyond surveys, satisfaction scores, and experience management. It’s called Experience Improvement, or as we like to call it: XI.
InMoment’s XI is a unique combination of comprehensive data, modern technology, and human expertise that helps you recognise the power and value of customer experience and employee fulfillment.
Fill out the form here to get a personalised demo of the XI Solution with one of our experts!
Medibank was awarded the winner of "Best CX Transformation" after record-breaking service and NPS scores, an increase in market share, and a reduction in overall customer complaints!
As a result of all initiatives under the Parcel Delivery Experience Transformation team, the business has seen $1.7m in operational cost reduction, NPS increase of 27% and project payback in year 0
The Foxtel Group is Australia’s leading television company with more than 4 million subscribers to a range of broadcast and streaming services. With so many competitors in the subscription television space, it’s crucial for the Foxtel brand to deliver excellent experiences to customers at every opportunity.