Let feedback drive retention & growth.
Sales and Support conversations are transformed when teams have Voice of the Customer data at their fingertips. Lead, Contact & Account Level NPS, CSAT & CES scores and comments are visible in real-time in Salesforce records.
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Monitor & improve the customer journey with our 2-way integration.
- Trigger surveys on any object in Salesforce with workflows. For example, send a Customer Effort Score survey after onboarding, CSAT survey upon support case closure, or a Net Promoter Score survey 60 days prior to renewal.
- Send recurring surveys from Salesforce. For example, send an NPS email survey every 90 days.
- Customise surveys with Salesforce fields.
- Responses appear in Salesforce and in the Wootric analytics dashboard.
- Enterprise features you need: advanced set-up and Salesforce Sandbox ready.
- Get started in days, not months.
![CES CSAT PSAT NPS on customer journey mountain peaks](https://inmoment.com/wp-content/uploads/2021/06/customer-journey-mountain_1@2x.png)
Contact our sales team!
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Hear from more customers. Survey in any channel.
Use a multi-channel approach. Reach online customers with in-app surveys for high response rates. Use email to reach offline stakeholders.
- Web, mobile, Email and SMS
- Unified, consistent view of CX metrics across channels
- Intelligent sampling means a better experience for your customers
Track account health with 7 pre-configured Salesforce Reports
Analyse all of your customer journey metrics in InMoment.
- Net Promoter, CSAT and Customer Effort Score dashboards.
- Track CX metrics across channels, touch points, and across your entire customer base.
- View your rolling average metrics over time. Diagnose by your business drivers.
- Never miss a trend – automatically receive a continuous pulse of customer sentiment.
- Qualitative feedback is auto-categorised so you can learn why your customers love you or don’t.
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To have this customer data and feedback at the fingertips of every Salesforce user in our organization is HUGE!”
Jim Mercer, Customer Success, Zoom