The Tool for Measuring and Improving Customer Loyalty
InMoment makes it easy to improve your Net Promoter Score and get insights from customer feedback with specialised NPS software designed to help you win your customers for life. Some features of InMoment Net Promoter Score software include leveraging advanced targeting, closed-loop feedback, auto-tagging, custom filters, multi-language support, and more.
NPS Microsurveys Designed for High Response Rates
Hear from more customers by using our modern, single-question NPS survey.
Get the Net Promoter score and rich qualitative feedback inside your app or website, via email, SMS, or Intercom chat.
Multi-Channel. Multi-Language. Global.
Easily customise your surveys in multiple languages with our NPS software. Protect your customers against survey fatigue. Use across channels and devices without the risk of duplicate sampling.
Instant NPS Analytics.
- View your timely rolling average NPS and response counts over time.
- Never miss a trend – automatically receive continuous updates on customer sentiment.
- Survey a sample of your customers every day with our trusted NPS survey settings. Or, survey customers using parameters you define.
Diagnose NPS by Your Business Drivers
Create custom filters in our NPS software to suit your business model and goals. See how NPS varies by account, product version, or any user property you define.
Examples:
- Websites & E-commerce: Understand sentiment by geography, platform, or purchase size.
- Product Teams: Get immediate feedback on product changes, accelerate product-led growth.
- SaaS: Monitor customer health and retain more customers.
Closed-Loop Feedback Management
- Reach out to customers or forward feedback from the dashboard.
- Or, use integrations to trigger responses in your CRM or support platform.
Identify Feedback Themes
Create unlimited custom tags in our NPS software to identify themes. As responses come in, use tagging to surface issues, prioritize product improvements, or identify who should follow up.
Activate Brand Advocates in the Moment
Did someone just give you a nice score? Use an optional final screen to ask your happy customers to write a review. Or, invite them to join a referral program.
The sky's the limit with InMoment NPS software. Easy to use with all the features you need to help win your customers over.
Take Action with Integrations
Enrich your CRM data with metrics and feedback for better customer intelligence. Trigger surveys based on events, or other customer attributes. Use workflows to close the loop with customers.
See ROI in Half the Time
InMoment’s integrated CX approach increases customer lifetime value and bottom line performance in just 12 months, significantly faster than the industry average of 25 months!
