Differentiating on Experience to Retain and Acquire Customers

After partnering with InMoment, Reliant sought to differentiate themselves in their competitive market by creating excellent experiences for their customers. With the help of their dedicated team, Reliant was able to start their program in the call center, and then grow it into a holistic, mature initiative that delivers positive business outcomes regularly.

• Reduced survey/analysis costs by 65% after partnering with InMoment
• Achieved the highest annual customer renewal rate in company history
• Increased NPS score by 152% over a one-year period