InMoment for Area Managers
CX and Reputation Management for Area Managers
Get real-time insights to resolve issues faster, empower your team, and create seamless customer experiences that drive loyalty. Build a stellar local reputation that increases store sales.
Start Improving CX Today!
Our Customers
Growing Revenue Through Customer Loyalty
- $30.1 M more revenue with perfect ServiceKPI scores
- 97% retention boost with perfect ServiceKPI score
- $23.6 M more revenue with improved FRFT rates
Redefining Customer-Centric Culture
- 40% increase in Google Search rankings
- 20% growth in customer sentiment scores
- 1.7 million feedback touchpoints annually
New Locations Thanks to Customer Insights
- 4.6 average star rating (surpassing industry benchmarks)
- 38% faster review responses
- 3+ new store locations thanks to insights from InMoment
Own Every Customer Moment Across
Your Region
As an area manager, you have a unique set of responsibilities. You must ensure that all your locations maintain stellar reputations, respond to customer feedback promptly, and deliver exceptional customer experiences that help your organisation stand out in a competitive market.
Stronger Signals
Richer Insights
Smarter Actions
Our Solutions
Delight Customers and Maximise Location Performance
InMoment’s integrated solutions empower you to manage locations in your region effectively. From improving local reputations and gathering real-time customer feedback to enhancing employee engagement, we enable you to drive real impact on your area’s performance.
Build Your Local Brand with Reputation Management
Monitor and enhance your local brand reputation with a unified view of reviews across 100+ sites. Identify trends, address concerns, and boost ratings effortlessly. Generate fresh reviews, engage with customers, and track performance metrics to keep your locations visible and appealing to new customers.
Improve Your Ratings
Drive Retention with Customer Experience Improvement
Enhance in-store experiences and boost customer satisfaction with InMoment. Use AI-powered surveys to gather feedback in any format, then apply advanced text analytics to transform data into actionable insights. Identify key trends, uncover opportunities, and make data-driven decisions for meaningful improvements.
Improve ExperiencesBuild a Happy, Motivated Team
Employees excel when they have a voice. Track employee satisfaction and identify opportunities for improvement. A motivated team leads to better customer service, lower turnover, and higher sales. Use data to empower your staff and create a culture of excellence.
Transform the Workplace
It’s Not AI or Humans, it’s AI for Humans
Smarter Insights, Better Decisions
Let InMoment AI do the heavy lifting, so you can spend time improving your results. From AI-driven surveys and review responses to intelligent feedback categorisation, our technology uncovers insights that matter and enables smarter actions—fast.
Save Time and Easily Connect Every CX Signal
Collect and connect experience signals across every touchpoint in one place. InMoment’s patented, best-in-industry AI technology synthesises structured and unstructured data, uncovering patterns and insights that drive smarter decisions – all while saving you hours in analysing data word by word.
Focus Your Efforts
Get More Actionable Insights with Generative AI Prompts
Without the right engagement, qualitative feedback falls short. Active Listening™ is the only conversational bot powered by real-time text analytics and generative AI to listen, interpret, and respond naturally—unlocking deeper insights and more actionable data from your survey initiatives.
Improve ExperiencesEngage with Your Customers 7x Faster
Elevate your reputation with AI-powered responses that balance consistency, authenticity, and efficiency. Whether crafting replies manually or automating them completely, our intelligent AI analyses sentiment, captures nuances, and delivers thoughtful responses that keep your customers engaged and coming back.
Start Engaging
Automate Action at Scale
Close the loop with individual customers in-channel or create segments for automated actions based on AI-driven categorisation. Whether sending recovery emails to “frustrated” customers or giving kudos to employees, take the right action at the right time.
Work SmarterCommon Use Cases
Smarter Operations, Stronger Impact
From resolving issues on the go to benchmarking performance against competitors, InMoment enables you to take immediate action. Monitor location performance, boost employee engagement, and leverage AI-driven insights—all in a mobile-first experience designed for fast, effective decision-making.
Resolve Issues with Case Management
Track in-store issues, prevent churn, and uncover trends with insights from customers and employees. InMoment’s Case Management system automatically triggers and routes your cases to the right people, enabling faster resolution and root cause analysis to understand a singular incident’s causes or identify widespread occurrences.
Prevent Crisis
Increase Location Performance
Track reputation KPIs locally, such as star rating, review volume, review response rate, and more. Benchmark location performance against other locations and competitors and link your scores to Google Profile views to drive real impact on your revenue. Save time by using automated workflows to ask and respond to reviews and increase your reputation.
Boost Your Local BrandImprove Experiences On-The-Go
Drive customer focus on the frontline with a mobile app that tells exactly where to focus based on locations and departments. Moments™ gives your team real-time insights in a simple, intuitive interface—so they can spend less time digging through data and more time delivering exceptional service.
Become Mobile-First
Outpace the Competition
Gain the edge with AI-powered, conversational insights beyond generic competitor highlights—analysing reviews in seconds and delivering precise answers to your most pressing questions. Combine competitor reviews with your experience data and build strategies to capitalise on your strengths for the long term.
Increase Market ShareAchieve Employee Fulfillment
With unprecedented changes to our society, economy, and businesses, the way we engage with our employees has never been more important. Leverage role-based insights from employee feedback to predict and prevent issues and identify powerful coaching opportunities.
Reduce Employee Churn
