- New framework enables rapid deployment of advanced AI capabilities while mitigating common LLM challenges
Auckland, New Zealand (10 July 2024) – InMoment®, a leader in Experience Improvement (XI)™ solutions, today launched InMoment AI Studio, an innovative, internal framework for developing and managing the user-facing, generative AI (genAI) features in the XI Platform. With AI Studio, InMoment customers gain the benefits of genAI, including more actionable data, quicker time to insights, and higher return-on-investment (ROI) CX initiatives, while mitigating the downsides often associated with large language models (LLMs), such as cost overruns; biased, incomplete or incorrect outputs (“hallucinations”); and data privacy violations.
For more than a year, InMoment has been at the forefront of offering customers the latest in genAI features, such as Active Listening for conversational surveys, and AI summarisation for drivers of CX impact and contact centre interactions. InMoment AI Studio now houses all of the necessary software system components, such as logging, billing, autoscaling, and versioning, that enable a more automated and efficient process for quicker deployment of new AI features.
“With InMoment AI Studio, we’ve created a framework that both accelerates the deployment of AI features, including LLM-based features, while also ensuring their reliability and effectiveness,” said Sandeep Garg, Chief Product and Technology Officer of InMoment. “This innovation allows us to stay at the forefront of AI technology while providing our clients with the flexibility, security, and performance they need to transform their customer experience initiatives.”
Additional key benefits of InMoment AI Studio include:
- Model Agnostic Flexibility: The framework’s versatility allows seamless switching between different AI models, such as OpenAI and LLama3, with a simple click. This flexibility supports use cases like “bring your own LLM” and hosting fine-tuned models.
- Parameterised API: Client applications can easily specialise prompts using REST parameters, with a decoupled API endpoint that allows for continual improvements without disrupting applications.
- Advanced Dataset Management: Enables quick test cases and ad-hoc analyses for rapid iteration and improvement.
- Robust Testing Framework: Compares different prompt configurations to ensure accurate and valuable results, mitigating risks and reducing unnecessary computational costs.
- Integration Capabilities: By incorporating complex AI frameworks like LangChain or Autogen, InMoment AI Studio seamlessly integrates with external systems and services, enhancing actionable insights and decision-making processes at greater scale.
- Secure Hosting Options: Offers flexible hosting solutions with full compliance and customer consent prioritised.
- Advanced Workflow Capabilities: Supports the development of complex, multi-step AI solutions, including web crawlers and multiple AI agents working in concert to solve intricate problems.
This news follows the recent announcements of InMoment receiving “Best AI-based Solution for Retail” from AI Breakthrough and being named a Leader in The Forrester Wave™: Text Mining And Analytics Platforms, Q2 2024. For more information on InMoment’s AI solutions, please click here.
About InMoment
InMoment is the leader in improving experiences and is the highest recommended CX platform and services company in the world. It is renowned for helping clients collect and connect customer experience data from everywhere—from surveys and social reviews, to conversational chat logs and transcripts. As the pace setters in AI and text analytics, its over 3,000 clients activate and understand every byte of structured and unstructured data, breaking down data and team silos to take the smartest actions. This award-winning technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com.
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Contact: Cori Lindsey, InMoment, cori.lindsey@inmoment.com