Auckland, New Zealand — InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced today that it was the winner of the Best CX Partner (technology or advisory) award at the 2023 CX Awards, held on 9 November in Sydney.
The judges announced this year the awarding body received the highest ever volume of submissions. They were impressed with InMoment’s demonstration of true synergy with its clients partnering together with the pure focus of the customer and a clear view of business outcomes. InMoment clients enjoy stronger customer listening signals, richer insights, and smarter actions as a result. This ultimately delivers more tangible business results than any other CX partner.
“We are exceptionally proud that our customers HSBC, Australian Ethical Super, and New Zealand Post took home trophies, knowing how hard they’ve worked to take their customer experience programs to the next level,“ said David Blakers, InMoment’s Managing Director of APAC. “We are thrilled to be recognised as the Best CX Partner for the third time. Having our work recognised by an expert judging panel is a huge achievement, as our entire team works tirelessly to deliver excellent client experiences and drive their CX programs forward.”
The CX Awards benchmark, recognise, and celebrate CX excellence across Australia and New Zealand. Each category is judged by a panel of CX experts from some of Australia’s leading brands.
About InMoment
InMoment is the leader in improving experiences and the highest recommended CX platform and services company in the world. InMoment is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with inhouse industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.co.nz.
###
CONTACT: Cori Lindsey, InMoment, cori.lindsey@inmoment.com