15 March, 2023 | The Crown Towers, Sydney
Make sure to get 2023 off to a great start. Join us at XI Forum to hear from the leading CX experts in Australia and New Zealand as they share insights into their own programs and leave you with practical takeaways to kick-start your year.
Speakers
Keep an eye on the growing lineup of award-winning speakers!

Sandeep Garg
Chief Product Officer

Jess Gill
Chief Customer Officer


Scott Wilson
National Customer Experience and Marketing Manager


Jake Barker
HR Business Partner


Jason Katsambiris
Voice of the Customer | Global Program Manager


Roshena De Leon
Voice of Customer (VoC) Program Manager


Katie Bogg
Customer Experience and Insights Manager


Eslam Afifi
Data, Insights and CX Manager

Gillian Mackay
Head of Consulting, APAC

Josh Marans
Director of Experience Improvement

The Art of Integrated CX
On March 15th, we’ll be uniting experience improvement professionals who’ll share how to move beyond a siloed view of the world to find creative new ways of connecting data, people and decisions—aligning organisations around one revolutionary goal: experience improvement.
Join an award-winning lineup of CX professionals to accelerate your program growth by learning from their stories and discovering how they overcame challenges faced across the industry.
By attending XI Forum, you’ll discover an integrated approach to experience improvement that will enable better experiences for your customers and employees and drive measurable business outcomes for your organisation.
Why Attend?





One conference, hundreds of applicable takeaways
The XI Forum is jam-packed with hands-on demonstrations, workshops and interactive opportunities to help you get real value and applicable knowledge. Some of the topics covered include:
- CX program design
- Program branding
- Journey mapping
- Culture-building and customer centricity
- ROI demonstration
Discover resources, case studies, frameworks and methodologies to apply to your own CX program from day one.
Reserve Your Seat
Moments
Don’t take our word for it. Hundreds of CX leaders experienced the XI Forum 2022, here is what they say…

What Are the Event Details?
Wednesday, 15 March, 2023
Crown Towers, Sydney, Australia
Conference: 8:30am-5pm
Spectacular Harbour Cruise:
5pm-8pm
Spectacular Sydney Harbour Cruise
After the conference, you’re invited to join us for a dinner cruise around Sydney harbour. The all-glass dining deck and open-air Sky Deck will offer spectacular views of the city—an experience to remember!
