15 March, 2023 | The Crown Towers, Sydney
Make sure to get 2023 off to a great start. Join us at XI Forum to hear from the leading CX experts in Australia and New Zealand as they share insights into their own programs and leave you with practical takeaways to kick-start your year.
Join a line up of award-winning speakers from some of the world's most renowned brands
The Art of Integrated CX
On March 15th, we’ll be uniting experience improvement professionals who’ll share how to move beyond a siloed view of the world to find creative new ways of connecting data, people and decisions—aligning organisations around one revolutionary goal: experience improvement.
Join an award-winning lineup of CX professionals to accelerate your program growth by learning from their stories and discovering how they overcame challenges faced across the industry.
By attending XI Forum, you’ll discover an integrated approach to experience improvement that will enable better experiences for your customers and employees and drive measurable business outcomes for your organisation.
One conference, hundreds of applicable takeaways
The XI Forum is jam-packed with hands-on demonstrations, workshops and interactive opportunities to help you get real value and applicable knowledge. Some of the topics covered include:
- CX program design
- Program branding
- Journey mapping
- Culture-building and customer centricity
- ROI demonstration
Discover resources, case studies, frameworks and methodologies to apply to your own CX program from day one.
Don’t take our word for it. Hundreds of CX leaders experienced the XI Forum 2022, here is what they say…
"Came away from the session with learnings I can actually apply. So much thought went into the day and it was so professionally executed with friendly InMoment faces all around. Loved it! Thank you so much!"
"Thanks for organizing this educational & insightful event. You have demonstrated how to deliver a truly exceptional customer experience."
"Well organised. Very good presentations and format including key takeways. Excellent venue and the best dinner cruise. You all did a great job."
"Was blown away with the speakers! Not only were they engaging but the content was fantastic – practical, relevant, relatable, inspiring. Felt like I was at a TED talk for CX."
"What a fabulous session with great insights from all speakers. I don't think it could have been better. I thought the topics and the insights where spot on for what I needed to hear and the struggles I am facing with our VOC. Loved the culture session also, great to brainstorm with other brands."
"All the speakers shared really practical stories that we could apply to ourselves. Really had a great day. thank you!"
"I enjoyed the structure of the day with the interactive workshops, the calibre of speakers and the first class venue."
"Good to connect with other experts in the CX space. All presentations had actionable insights to takeaway and think about."
"Breakout sessions were relevant to key priorities of my team for FY23. Great job!"
"Great mix of industries in the room to discuss and share learnings. The variety of topics was interesting. I really enjoyed the speakers and how honest they were about where they are in their organisations journey and the challenges they have faced."
"Enjoyed the content and tone of the conversations, and certainly meeting so many key people across CX – the diversity of thought was commendable."
"The event was seamless and well run, with great speakers, a great venue and it was great to network with so many other CX/VoC professionals. It was fantastic to be able to measure our CX program against others and get some fantastic insights. Great organisation, great topics and interesting presenters. Really liked the transparency of the presentations (not just telling us what worked well)."
What Are the Event Details?
Wednesday, 15 March, 2023
Crown Towers, Sydney, Australia
Spectacular Harbour Cruise (SOLD OUT):
Spectacular Sydney Harbour Cruise (SOLD OUT)
After the conference, you’re invited to join us for a dinner cruise around Sydney harbour. The all-glass dining deck and open-air Sky Deck will offer spectacular views of the city—an experience to remember!