11am AEST / 9am SGT / 1pm NZT
It’s time to assess and transform your Voice of Customer program.
Most companies understand ‘why’ a customer-led strategy can create a competitive advantage, less have a solid understanding of ‘what’ capabilities are needed. And very few are clear on ‘how’ to execute this transformational strategy.
Without this enablement, companies are leaving a 93% increase in profitability, 83% increase in retention, and 91% higher NPS scores on the table.
Join David Blakers, Managing Director Asia Pacific at InMoment, as we discuss the changes that companies are making to navigate a new landscape, and how those decisions impact their customer relationships and consequently – business performance.
In this presentation, you will learn:
- What it means to have a state-of-the-art CX program today
- What specific steps you must take to move a static program to a state-of-the-art program
- How to identify the right tools, people and priorities to help you and your customers on the journey
- How to avoid CX program stagnation in the future
Managing Director, Asia Pacific at InMoment
David Blakers leads the InMoment business in APAC and has a proven track record of delivering outstanding results for clients whilst developing high performing teams. Having helped design and implement many of the largest customer experience (CX) programs in the region (including Allianz, nbn, Australia Post, Medibank, and Foxtel).
Under David’s leadership, InMoment has been named CX Partner of the Year, Leader in the Gartner Magic Quadrant for VOC, and Leaders in both the Forrester Waves for Customer Feedback Management Platforms and Enterprise Employee Experience Platforms.
Prior to InMoment, David held CEO level roles at MaritzCX, Salmat Digital & Dialect Interactive.