Wait…the Forrester What?
The Forrester Wave identifies the twelve most significant customer feedback management (CFM) providers, shows how each measures up, and helps customer experience professionals choose the right CFM vendor for their organisations.
The Who’s Who of Customer Feedback Management
The five Wave leaders in 2021 are InMoment, Medallia, Qualtrics, SMG, and Clarabridge. So what makes InMoment different?
We Are InMoment: A Leader Focused on Outcomes, Value, and ROI for CX
Some leaders are focused on measuring or managing customer experiences. At InMoment, we focus on actually improving experiences so our clients can prove the business value, impact, and ROI of their programs and achieve their desired outcomes.
According to The Forrester Wave™:
Customer Feedback Management Platforms Q2, 2021:
InMoment reference customers… praised the vendor’s partnership and focus on delivering outcomes. References also gave InMoment exceptionally high marks for enabling the ability to show the business impact and ROI of CX.”
InMoment received the highest possible score for the following fifteen criteria
- Product Vision and Strategy
- Execution and Delivery on Roadmap
- Enterprise Strategy
- Services Strategy
- Drives Revenue/ Impacts Business and CX
- Creates a Culture of Customer-Centricity
- Ad Hoc and Market Research Capabilities
- Employee Feedback (VOE)
- Image and Video Feedback Collection and Mining
- Customer Feedback Loop/ Inner Loop
- Managed and Professional Services
- Post Implementation
- Global Presence